This website, bwhomeskent.co.uk, is operated by BW Loft & Home Extensions ("BW", "we", "us"), a building and carpentry business serving Kent, Medway and the South East. This policy explains what personal information we collect through this website, how we use it and the choices you have.
If you have any questions about this policy or your personal data, contact us at bwcarpentry64@gmail.com or call 07767 774 794.
When you fill in a quote or contact form on this site, we collect the details you provide, which may include:
If you call, email, message us on WhatsApp or contact us through a review platform, we will hold the details you share with us in that conversation.
We do not knowingly collect personal information from anyone under 18. Our services are aimed at homeowners.
We use the details you send us to:
The legal basis for this is that the processing is necessary to take steps at your request before entering into a contract, to perform that contract, and our legitimate interest in running our business and responding to enquiries.
We do not sell your personal information and we do not use your details for unrelated marketing lists.
To run this website and respond quickly to enquiries, your form details pass through a small number of service providers acting on our behalf:
These providers only process your details to deliver your enquiry to us. We may also share information where the law requires it, or with professional advisers such as our accountant where necessary.
This site uses cookies and similar technologies to understand how visitors use it and to measure the performance of our advertising. Depending on the page you visit, these may include:
These tools may set cookies in your browser and collect information such as your device type, pages viewed and approximate location. You can control cookies through your browser settings, and you can opt out of personalised advertising through your Google and Meta account settings.
We keep enquiry details for as long as needed to deal with your enquiry and, if you become a customer, for as long as required for the project, our records and our legal obligations. Records connected to invoices and contracts are kept in line with UK tax and accounting requirements.
Under UK data protection law you have rights over your personal information, including the right to:
To exercise any of these rights, email bwcarpentry64@gmail.com. If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
We may update this policy from time to time. Any changes will be posted on this page with a new date at the top.
